Probably, the order was paid and confirmed before being cancelled.
I’d really like them to answer me and explain.
They could just ring me or email me before cancelling.
But that would require someone actually being interested 
1 Like
so far they are not. not a single answer. It took them 5 minutes to consider my order fraudulent, but won’t take a minute to explain.
They won’t have my money, just found one in France, cost me an extra 10 euros but at the end I could received the expected part.
3 Likes
to end the story, finally received an answer:
My final answer to WOT:
Thanks for the explanations.
I ordered from France where I live, for a shipment at my daughter’s office in UK.
Your website allows to do that without any warning.
It would have been appreciated to send me an email or text me before canceling without notice.
Being suspected “fraudulent” is not something I’m used to…
Sorry, but I’ll buy somewhere else from now.
Note than I’m using a pro VPN, and the truth is I’m + 1000 km further.
I just could have selected a UK vpn and order…
4 Likes
I agree with everything you have said but this is a bit of a double edged sword for me?
If i’d have had my card cloned and someone had ordered something from france to a uk address and even using a vpn? I’d have been happy that the shop thought “wtf?” if it was my card tbh.
If it had have been ordered fraudulently, i’d have wondered why they didn’t check.
BUT, as you say, just a quick call or email would’ve been a, let’s face it, simple thing to do.
Turns out it’s a win win for you though!
3 Likes
It’s fair enough to query a delivery address that’s different to the billing address but the IP address check is nonsense, for reasons already mentioned.
It sounds like they’ve bought a system that alerts them to potentially fraudulent activity without them actually understanding what they’re looking at. That sort of thing annoys the hell out of me. Not because of the problem per se but because of the often sanctimonious response you get from these people as if they know more than the customer (me).
6 Likes
My favourite bit of Customer Service of late…
Wife bought a nice, quite expensive second hand car from a main dealer
We noticed that the car had a dinged alloy and they promised to sort it before collection.
Day of collection we noted that it had been fixed.
The guy who sold us the car wasn’t there to do the handover so it was handed over by a younger Sales person.
Wife wanted the App so she could see how much fuel she had , when it was due a service etc etc. Young sales person couldn’t set this up.
I will get Darren to call you ( the guy who sold us the car)
Drove off happy as it is a lovely car.
5 miles along the road the car pings us a warning…Tyre Pressure…!
Stop get out and all seems ok.
Get to our lunch stop about 20 miles away in the heart of the Cotswolds, wife gets out and notices a small dent in the wing next to the wheel that has been repaired.
Ping an immediate email to the salesman with photos of the tyre warning and dent. Not happy.
Next morning, check all tyre pressures to find why the warning came up. Rear tyres over inflated, should have been 29 psi, they have 40 psi….
Try to phone dealer and I’m told salesman is off sick.
A week later we are told he’s on holiday.
Finally get hold of him on Thursday. “I will sort it and come back to you”
Still waiting…
Bet it’s a Range Rover? 
So, don’t shoot me but; new job and a slight shift in circumstances means that rather than a daily short commute on my 2010 Tiger…with then quick trips round Oxford city for “work”; I have been considering selling the Tiger to fund an electric bicycle for the city trips…and getting myself a tinker bike…to tinker with.
I am simply not using the Tiger as it should be used…
What yanks my chain; I’m looking at electric bicycles and…am I reading this right … They are £2…£3k + 
WTF!?
And, if I want to “screw the man in the street indy shops” and buy from a big multinational shop…they’re £1k upwards…
How the beejesus is “riding an electric bike” anything other than a rich man’s play thing?
FFS…the “poor” people aren’t gonna be fixing the climate, that’s for sure.
Pi##es me off.
2 Likes
The rich people certainly aren’t going to fix the climate either, mate.
It’s an Audi …
I had forgotten that we went to visit Watford Audi a week before and got similar service…
Usually when you walk into one of their garages the “ Reception” team jump on you and ask what you are after and do you have an appointment?
At Watford Audi we walked around the showroom , tried to look interested whilst the two Reception girls busied themselves eating crisps, chatting to each other and looking at their mobile phones…!
The Used car stock board was by the side of their desk and as we perused this they avoided all eye contact and carried on their conversation.
As I wanted to see a salesman , I walked up to the desk and said “ excuse me, are you working today ? ”…
My wife struggled to hide her laughter…!
1 Like
I’ve only been in a main Audi dealer once at Halesowen when the boss was looking for a new car. Bunch of absolute tossers they were. She subsequently bought a BMW, a totally different experience
1 Like
Yep. Totally agree Ade.
Had to chase Audi again today as they weren’t going to call me.
Hopefully on the way to getting a resolution but I shouldn’t have to be chasing them all the time.
We have had quite a bit of experience with a local BMW dealer who was a small independent dealer but aligned with BMW. They have just been bought out by Sytner. I hope their performance doesn’t go down hill. They’ve been really good to date.
I don’t know that you can judge at group level. I bought a car (not a BMW) from a Sytner dealership and they were always helpful and friendly whenever I went in, even if it was just to mooch.
1 Like
We bought it from Sytner Oldbury as she used to w*rk nearby and they were recommended by other teachers at her school. Never had any problems at all with them (or the car) typical BMW customer service, you pay for it I guess but it’s strange some of the Audi lot are so up themselves. Only downsidevis they’ve now moved the service department out of the main building to about a mile down the road, but the other side of Jn2 of the M5 so it’s more of a pain to get there, something I found out when she “forgot” to book a courtesy car last time, but she’s had the gypsies warning about doing that again. I’ve had similar invisible man treatment at bike dealerships in the past from twatish salesmen, I once got fed up waiting so rather than just walk out I walked over to his desk and once I had his attention I asked him where the nearest motorcycle showroom was before making my exit.
Reassuring to know it’s not just Range Rover with patchy customer service (other marques are available) 
Local BMW motorrad (Ocean Falmouth) is very good, haven’t tested the car section (yet).
Local Kawasaki shop is one of the worst bike shops I’ve experienced.
4 Likes
In my mind the implementation of car or bike buying on pcp has damaged good customer service. Basically sales people don’t have to sell any more because they sell themself’s. 
1 Like
It may have made selling an expensive item easier but they still have to deal with competition between dealers, car supermarkets etc. and they make a lot off the after-sales service, not to mention repeat sales, so customer service still matters.
2 Likes
Sorry Saul but in my experience you’re wrong. But hey you keep believing that these people give a flying feck.
I think it’s just their commissions they are worried about, unfortunately…!